FAQ

frequently asked questions


  • what to expect at your appointment?

    WHEN YOU ARRIVE AT THE TIME OF YOUR APPOINTMENT, WE IMMEDIATELY BEGIN APPLYING A NUMBING CREAM TO MAXIMIZE THE NUMBING EFFECT. DURING THAT TIME, USUALLY ABOUT 20-30 MINUTES, WE HAVE YOU FILL OUT THE INTAKE FORMS AND GO OVER ANY QUESTIONS YOU MAY HAVE. WE THEN CAREFULLY GO OVER THE AFTERCARE TOGETHER AND SET UP YOUR TOUCH-UP APPOINTMENT.


    AFTER THE NUMBING, WE REMOVE THE NUMBING CREAM AND SPEND 30-45 MINUTES DISCUSSING, MEASURING, AND DRAWING YOUR BROWS. THERE USUALLY WILL BE EDITS AND TWEAKS. ONCE YOU FEEL GOOD ABOUT THE PRE-DRAWING, THE PROCEDURE FOLLOWS, AND THIS CAN TAKE 45 MIN TO AN HOUR. THE WHOLE APPOINTMENT IS USUALLY ABOUT 2.5 - 3 HOURS LONG.

  • who are not good candidates?

    • ROSACEA
    • LARGE PORES
    • SUN DAMAGE
    • HEAVY PLASMA SECRETION
    • POOR CLOTTING
    • LIKES TO BE IN THE SUN
    • MATURE SKIN
    • THIN SKIN
    • PERFECTIONIST
  • how long is the retention?

    IT CAN LAST ANYWHERE FROM 1 TO 4 YEARS. THE COLOR WILL BEGIN TO FADE AROUND 8-12 MONTHS, BUT DOES NOT FADE COMPLETELY. 


    MOST CLIENTS COMES BACK FOR THEIR TOUCH UP ANYWHERE FROM 1-3 YEARS DEPENDING ON THEIR SKIN TYPE, LIFESTYLE,  AND PREFERENCE. 


    WE ENCOURAGE CLIENTS TO STRETCH OUT THEIR TIME BETWEEN APPOINTMENTS. 

  • do you take someone with previous microblading/brow tattoo?

    IT IS A CASE BY CASE BASIS. THE PREVIOUS BROW WORK WOULD NEED TO HAVE TO FADE 60%+ FOR US TO BE ABLE TO WORK WITH IT. 


    THE AGE OF THE TATTOO DOES NOT MATTER. YOU MUST SEND A PHOTO WHEN YOU BOOK ONLINE DURING OUR PRE-SCREENING TO MAKE SURE WE CAN WORK WITH IT.

  • how do I know which style to get?

    IT DEPENDS ON YOUR GOALS FOR GETTING THE SERVICE. COMBO OR SHADING WILL GIVE YOU A MORE DEFINED FINISHED LOOK, OFTEN ELIMINATING THE NEED TO DRAW IN YOUR BROWS DAY TO DAY. 


    MICROBLADING/HAIR STROKES ARE GOOD FOR CLIENTS WANTING MORE OF A HAIR - LIKE FINISH AND DON'T MIND FILLING IN THEIR BROWS TO GET A MORE FILLED IN LOOK.  


    THERE WILL BE PLENTY OF TIME TO DISCUSS DURING YOUR APPOINTMENT BEFORE HAVING TO DECIDE. WE CAN MAKE CHANGES AT CHECKOUT.

  • is it painful?

    FOR MOST IT CAN BE SLIGHTLY UNCOMFORTABLE YET TOLERABLE. SOME PEOPLE COMPARE IT TO THREADING.  


    WE DO USE NUMBING AGENTS BEFORE AND DURING THE PROCEDURE. 


    HOWEVER, IF YOU ARE ON YOUR MENSTRUAL CYCLE, OR HAVE HAD RECENT CHEMICAL PEELS OR LASERS, OR USING RETIN-A/RETINOL, THOSE FACTORS CAN DRAMATICALLY INCREASE THE SENSITIVITY LEVEL.  


    MOST OF THE DISCOMFORT MAY COME TOWARDS THE END OF THE SERVICE WHEN THE SKIN IS TENDER AND SORE. 

  • What is your touch up policy?

    IN ORDER TO RECEIVE YOUR FREE TOUCH-UP SERVICE, THE FOLLOWING CONDITIONS ARE REQUIRED. IF THEY EXCEED LIMITATIONS, THEN TOUCH-UPS ARE AT THE 3-24 MONTH TOUCH-UP PRICE. TOUCH-UPS ARE NOT MANDATORY . 


    • FREE TOUCH-UP EXPIRES AFTER 4 MONTHS. 
    • SERVICE MUST BE USED WITHIN 4 MONTHS OF INITIAL APPOINTMENT. 
    • CLIENTS ARE ALLOWED ONLY ONE RESCHEDULE. OUR AVAILABILITY DOES GET FULL IN ADVANCE, SO MAKE SURE YOU DO NOT WAIT TO RE-BOOK IN RISK OF FALLING OUT OF THE 4 MONTH WINDOW. 
    • RESCHEDULES AND CANCELLATIONS MUST BE NOTIFIED MORE THAN 48 HOURS IN ADVANCE. FAILURE TO DO SO CAN FORFEIT YOUR TOUCH UP. 
    • NO - SHOWS FORFEIT TOUCH UP.

    ANNUAL TOUCH-UPS ARE FROM THE LAST DATE OR YOUR MOST RECENT VISIT. TOUCH UPS ARE FOR EXISTING CLIENTS ONLY.

  • what is your cancellation policy?

    We require 48-hour notice for canceling or rescheduling in order to waive the $200 cancellation fee. For no shows, we will charge the cancellation fee and reserve the right to NOT reschedule for future appointments


    This procedure is time-sensitive, it is important to make it on time to the appointment. Anyone who is late 15+ minutes will be considered a no-show and be charged $200 fee.


    For follow up Touch up, cancellations that happen within 48 hours of the appointment forfeits the free service and will be based on normal rates. 

If you have a question that's not answered here, feel free to contact us.

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